Refund policy
Returns & Refunds
Every Choosify item is made to order just for you, which means we don't keep inventory on shelves — each piece is printed fresh when you order it. Because of this, we're unable to accept returns or exchanges for buyer's remorse, wrong size ordered, or change of mind. Please check our size guide before ordering.
That said, we stand behind our quality 100%. If your item arrives damaged, defective, or incorrect (wrong design, wrong size from what you ordered, or a print flaw), we'll make it right — a free replacement or a full refund, your choice.
To claim, email us at officialonecollective@gmail.com within 30 days of delivery with:
- Your order number
- A photo of the issue
We'll respond within [1–2] business days and sort it out quickly. No hassle.
Refunds are issued to your original payment method once approved. We do not require you to ship the defective item back in most cases.
If your order never arrives or is lost in transit, contact us — we'll track it down or replace it.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at officialonecollective@gmail.com.